Our Promise
Purity Guarantee
If a batch you receive tests below 99% purity at an independent lab, we'll refund your order and cover the cost of a re-test. No questions, no paperwork hoops.
Full refund on under-purity batches
We refund the entire affected line — vial, bundle, or order, your call.
Free independent re-test
We reimburse the cost of one independent lab re-test of the disputed batch.
30 days from delivery
The guarantee covers any batch within 30 days of you receiving it.
How it works
- 1
Receive your order
Each batch ships with its Certificate of Analysis. Verify the batch number matches the COA before opening.
- 2
Run your own test (optional)
If you choose to independently verify purity at an accredited lab, keep the original COA and your test report on hand.
- 3
Contact us if results disagree
If your independent test comes back below 99% purity, reach out within 30 days of delivery.
- 4
We refund and re-test on us
We issue a full refund for the affected batch and cover the cost of a second independent re-test to confirm the result.
Fine print
Kept intentionally short.
- • Claim must be filed within 30 days of delivery.
- • Independent test must come from an accredited HPLC-capable lab.
- • Refunds are issued to the original payment method within 5 business days of confirmation.
File a claim
Submit your lab result
Attach the independent lab report and share order details so we can verify and process the refund quickly.